Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

AGAlumB

@sean9999999: I'm sorry to say that if you've ignored the warnings from both Apple and AgileBits regarding compatibility and upgraded to iOS 11 anyway, there is no easy way to access your data (and migrate it, as there is on iOS 9 or 10). But we're happy to help guide you through recovering it via email. We'll be in touch shortly.

ref: BYF-23699-598

AGAlumB

@jimbob99: Thanks! we'll get back to you shortly via email. :)

ref: ULN-59737-221

Dianvo

hi guys. Appatently i was talkng with Steve but i have totally lost that thread :(
can he, or someone else emai me again?

AGAlumB

@Dianvo: No problem. I'll shoot you another email shortly so we can pick up the thread.

fillvet

Hello, my support ID [#RRM-66453-551]
Very need help!

jb1015

Hello. I have the same issue. My support ID is [#LSM-57258-268]

aglouise

Hey @jb1015 :chuffed: I have sent over an email to you, so let's continue the conversation there!

Ref: LSM-57258-268

aglouise

Hey @fillvet, I hope you're doing well. I've been in touch with you via email, let's continue with our next steps there! :)

Ref: RRM-66453-551

maei

Hello. My support ID is [#YXD-95122-132].
Thank you for your assistance.

fillvet

Thank you Louise,
Import successfully done!

bbisel@mac.com

My support ID is #BWM-82249-167

Thank you,

AGAlumB

Thanks so much for letting us know! We're here if you need anything else. :chuffed:

AGAlumB

@maei: Great! I'll get back to you via email shortly. :)

ref: YXD-95122-132

blinkh2

Same ios11 issue. Please help. Procrastinator’s support #HRK-67312-684

Ben

Thanks @blinkh2. We'll be in touch soon.

Ben

ref: HRK-67312-684

ceejai74

HI my support id #PUB-17666-558, please help me too!!

Ben

Thanks, @ceejai74. We received your email and will reply as soon as we can.

Ben

ref: PUB-17666-558

jstreet1

My support ticket is ATC-5417-981. Please help recovering data from 1Password 3.

JBS

pds1066

Hi, My support ID is [#ABF-92327-488]
Please email with instructions... no fingernails left so please don`t take too long - I may have no fingers left..!

AGAlumB

@pds1066: Thanks! We do need to reply to those who contacted us more than an hour ago first, but we'll get back to you as soon as we're able. :): :+1:

ref: ABF-92327-488

AGAlumB

@jstreet1: It looks like you missed a number in the middle there, but I found it and see that Steve is already in touch with you via email. We'll continue the conversation there to help you get things sorted out! :)

ref: ATC-54717-981

dusanst

QZL-98772-756

Kagou

Hi,

Support ID is [#PKD-65332-278]

Could you please provide support on this issue ( IOS11 / 1password 3 ) ?

My situation :

1-Master password known (I guess...)
2-1password 3 still installed on the iPhone 6 . IOS Version is : 11.0.1
Icon displayed on screen is either A or B (can’t see the difference between these two…see screenshot)
Icon displayed on iPhone :
3-MacBook Air or iMac available (OSX 10.12.6 both)
4-Dropbox account available (just in case…)

Thx

tklingelbe

I am another one who did not update the 1password3 version in time. My support ID is #VSI-71529-691. Any help would be great.

AGAlumB

@dusanst: Steve got back to you via email yesterday, so please reply there at your earliest convenience so we can help you get things sorted out.

ref: QZL-98772-756

AGAlumB

@Kagou: Likewise, please read Steve's message and we'll go from there once you're able to reply via email.

ref: PKD-65332-278

AGAlumB

@tklingelbe: Steve has gotten back to you already as well, so please let him know where you're at and we can continue working with you there. Cheers! :)

ref: VSI-71529-691

mikrowilli

Hello,

I've the same problem as the other guys. I 've got the following support ID:
#EBY-93996-759

Any help would be great.

Kagou

Hi,

UPDATE ******Support ID is [#PKD-65332-278]******

Received the procedure from Steve.(on sunday night...what a dedicated support team !)

All was good (backup of the iPhone, Document Folder extraction with iExplorer, renaming the sqlite database (1Password.sqlite -> 1Password.1ptbackup ) and exporting it to iCloud root folder ) ....

till trying to open the new renamed file with 1Password....got the error message "No vault".

Installed 1 password on Mac, same issue....

Sent new message to Steve, requesting help...

K.

Lars

@Kagou - thanks for the update! Since you've got a conversation going already via email with Steve, including a screenshot and personally-identifying information, let's continue the conversation over there, instead of in this public forum. Thanks!

ref: PKD-65332-278