Account recovery / secret key
Can someone please help me recover my account? I have no idea what my secret key is. My phone got totaled and had to get a brand new phone.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
BTW, I have a Samsung Galaxy S8+
0 -
@Fireinjen66: Do you have a 1Password Account? (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.
We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!
0 -
Yes, I have a 1Password account. I know my Master Password, but don't know where to find the Secret Key.
0 -
I've found a portion of my secret key... can you help me fill in the blanks?
0 -
@Fireinjen66: No. As I mentioned above, we don't have this information. Only you ever did. Have you tried the suggestions in the guide I linked above? You can also find your Secret Key in a device/browser you've already authorized:
Find your Secret Key or Setup Code
0
