Missing Secret Key. Cant login
I just reformatted my mac which has my 1password details on my browser including email address, secret key and master password. I can remember my email and master password but I cant recall what my secret key is. It asks me to sign up so I can generate it, problem is that I can't sign up at all: [image link removed by AgileBits, replaced with redacted version below]
Please help me recover my secret keys. It's very essential for my job. Thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:secret key forgotten
Comments
-
@alyssaraesoriano: (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.
We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If you have an authorized device/browser where you can access your account/data, you could get your Secret Key there though (Preferences/Setting > Accounts).
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!
0
