How do I delete my account and start over?

trent_dollarhyde

Hi there, I decided to start a free trial on my iOS device and I signed up with my email and created a master key. I didn't understand how important my master key was for the life of my account and I made one that, in hindsight, was not memorable. I forgot it and reset my data but I cannot log into my account and start over.

Is there any way I can still use the same e-mail address I signed up with and start over fresh?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

rickfillion

Hello,

I've sent you an email so that we can handle that there.

Rick

calcetinrojo

Hi there,
I've got the same issue (except that my master password was memorable... I still don't know why I cannot recall it). As the last resort your help lists the option to simply start over. How is that done? I deleted 1Password in the mean time from the iOS device, but I'd like to give it another chance, this time with emergency kit and so on. I realise that the data in that first vault cannot be restored, but I'd like to use the same account that I started 1Password with, ideally still using the last remaining days of the free trial.

Cheers

Corey_C

Hi there @calcetinrojo,

I've sent you an email. As this involves personal information, we can take care of this from there.

Corey

ref: TSK-32457-982

Cdrscotni

I signed up for a free trial but did not download the emergency kit and therefore have not been able to log in. How do I start over with the same email address?

AGAlumB

@Cdrscotni: We can't discuss account details here in a public forum. I also see that you've emailed us separately for some reason. Please don't contact us in multiple places, as that just slows down the support process for everyone — yourself included. But I'll reply to you via email shortly so we can help you get things sorted out.

ref: DEQ-28498-522

kengetz

Guess I have the same problem: I seem to have a 1Password account set up, but I never had a subscription. So now that I'm trying to create a subscription, it won't let me use my email address. Any way to simply delete that account so I can start fresh? I have a licensed copy of 1password 6, and would like to try an account for the 1Password 7 beta. Can you help? Thanks.

AGAlumB

@kengetz: I'll shoot you an email shortly to help.

ref: VDD-13319-826

If anyone else is having a similar issue, you can contact us directly at support@1password.com. Just make sure you do so from the registered email address of your 1Password.com account. Cheers! :)