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I think I may have two accounts. How to discover?

renomedphys
renomedphys
Community Member
in Memberships

Well, unbeknownst to me, my daughter downloaded 1Password well over a month ago. We have subseqently been billed $35.99 for the annual subscription renewal on 11/20. However, on 11/6 I requested that account be deleted, since the master password was forgotten. I then downloaded and signed up through my Mac for the family account and have not been billed yet (I think). How can I rectify this? We have already been billed through iTunes and don't want any extra billing.

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Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @renomedphys: Thanks for reaching out. I see the earlier email conversation with Rob, so I'll follow up with you there so we can get more details and help you get things sorted out. :)

    ref: CNZ-59284-898

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