Where would I find the Master Password Hint?

dhunter

It seems I've forgotten my Master Password, but I've yet to receive a hint, What am I doing wrong?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:master password hint

AGAlumB

@dhunter: 1Password accounts do not use password hints. (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.

We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

https://support.1password.com/forgot-master-password/

Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

https://support.1password.com/recovery/#begin-recovery

If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

ymuz

There 100% used to be hints in the iOS app that would show up after a few incorrect answers. I'm now in the same boat. Is there anything at all I can do? What's the point of having FaceID integration if I still need a password?

Ben

@ymuz,

Standalone vaults can have hints, but 1Password accounts do not. Touch ID and Face ID are great convenience features but do not replace your Master Password. You’ll see a message like this when enabling them:

Brenty outlined all of the available options above, but if you need clarification or further instruction on any please let me know.

Ben

ymuz

OK, but If I can’t get into my 1Password account I’m not sure how I can even start over and build from zero. So pretty much all I can do is cancel my annual subscription?

Ben

@ymuz,

Our sales team can help you start over. They can be reached at sales@1password.com. When you email in please use the email address associated with your membership, and when you get a support ID back please post that ID here.

Thanks!

Ben