To protect your privacy: email us with billing or account questions instead of posting here.

Website is quoting $2.99/month billed annually but I was charged $3.99

shoubhik
shoubhik
Community Member
in Memberships

Hi,
The 1Password website says for a single user the charges are $2.99 when billed annually, However, I have been charged $3.99 for a team account with a single user. I cannot find an option where I can change to the $2.99 plan. Can someone fix it.

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: macOS Sierra
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @shoubhik

    As this is a public forum we’re not able to address account specific questions here unfortunately. Could you please reach out to our sales team at sales@1password.com from the email address associated with the account in question? When you email in you’ll get a support ID. Please post that here so we can ensure your request is routed appropriately.

    Thank you.

    Ben

  • shoubhik
    shoubhik
    Community Member

    Sure I'll email them.

    Thanks.

  • Ben
    Ben

    Thanks @shoubhik.

    Ben

    ref: LZD-34231-746

This discussion has been closed.