Firefox Extension Greyed Out and Not Working

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untelligent
untelligent
Community Member

Hi,
I have the extension installed on Chrome and it works fine. I was trying to install it on Firefox but it just stays greyed out and doesn't work. I've reinstalled the extension which didn't work. I then removed and completely reinstalled Firefox and the extension and still nothing. The desktop app also works fine. Any ideas?

Thanks!


1Password Version: 7.1.2
Extension Version: 4.7.3.90
OS Version: High Sierra 10.13.6
Sync Type: Not Provided

Comments

  • untelligent
    untelligent
    Community Member
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    Oh - should also mention I saw in another thread about this that both Firefox and 1P have to be in the Applications folder, which they are.

  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @untelligent! I'm sorry for the trouble. If you're certain that both Firefox and 1Password are in your main Applications folder, then let's take this one step at a time:

    Let me know how that works for you.

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