No chat support?! .................................................................................

Cronion

No chat support? FAQ's?!!! Knowledge database?!!! Is this "help-yourself" support all that users get for $60/year?

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Referrer: forum-search:No chat support? FAQ's?!!! Knowledge database?!!! Is this "help yourself" support all that users get for $60/year?

danco

No chat support or phone support.

Plenty support articles, though I don't know how well they are organised as I haven't needed to use them.

These forums aren't "help yourself" as all queries are answered by AgileBits staff. But experienced users can often answer faster than staff members.

ewanazwan

They don't have chat and phone support at this time. But, I do hope that they'll introduce chat-based support soon (probably in the pipeline). Even so, there are numerous channels to reach them -

1. 1Password Support Forum - typically, mods and experienced users will answer your question pretty fast here.
2. Knowledgebase and FAQ (https://support.1password.com/) - I always refer this page most of the time.
3. Email Support
4. Twitter - you can send a tweet to them on Twitter (https://twitter.com/1Password)

Meek

Hey @Cronion, as everyone has mentioned here, we're definitely here to help! Is there something specific we can help you with?