Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

tdube's avatar
tdube
New Contributor
4 years ago

1p8 unable to sign in at all

Long time user tried a couple times prior on 1p8 releases but still no luck unable to sign in red text "We weren't able to sign into your account" I'm 1P Family user and would love to try out 1p8 but...
betas
Former Member's avatar
Former Member
4 years ago

Hi tdube!

Sorry to hear about this! I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your message.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!