Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

tdube's avatar
tdube
New Contributor
4 years ago

1p8 unable to sign in at all

Long time user tried a couple times prior on 1p8 releases but still no luck unable to sign in red text "We weren't able to sign into your account" I'm 1P Family user and would love to try out 1p8 but still no luck.. I checked I don't have 2FA turned on either.. I was on macOS 11.5 as well still had same problem.

1Password Version: 8.2.2-39.BETA
Extension Version: 8.2.2-39.BETA
OS Version: macOS 12 latest beta

betas
  • Former Member's avatar
    Former Member
    4 years ago

    I have the same problem. I have the Early Access client working on my home machine (Win10), but can't seem to be able to login on my work machine (also Win10). I do have 2FA enabled (Security Key and TOTP), which I can (but would really rather not) try to disable to see if it works...

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you, we appreciate the help! :)

  • tdube's avatar
    tdube
    New Contributor
    4 years ago

    I can help diagnose things as well, etc... TY!

  • Former Member's avatar
    Former Member
    4 years ago

    tdube:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: TXS-39937-755

  • tdube's avatar
    tdube
    New Contributor
    4 years ago

    TY @ag_ana - I've just sent email to above w/ the diag report attached - [#TXS-39937-755] was created.. Cheers - Todd

  • Former Member's avatar
    Former Member
    4 years ago

    Hi tdube!

    Sorry to hear about this! I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    1. Open 1Password.
    2. Click 1Password in the menu bar.
    3. Click Preferences.
    4. Click Advanced in the new window that appears.
    5. Click Send Diagnostics.
    6. Click Reveal.
    7. Attach the .1pdiagnostics file saved in that folder to your message.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!