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Forum Discussion
Former Member
4 years ago1password 7.8 for IOS 12.4.1 troubleshooting
Hi
Today I've updated to ver. 7.8 and the app has crashed and stopped working at all on 8 Plus IOS 12.4.1.
Is it possible to roll back to 7.7.8 or how to fix the trouble?
Thanks.
1Passwo...
Joshua_ag
1Password Team
4 years ago@jkpsmith What has happened to you is an error. We have not intentionally locked anyone out, 1Password 7 still works with stand alone vaults (users with out a subscription), the specific issue is with something on iOS 12, irregardless of what type of vault you have. Our team is working on investigating why these crashes have happened and trying to figure out a way to resolve them.
@gorcz thanks for the info, I have added you to the issue tracker.
As a secondary topic / thing to note as general security advice. I would always suggest running the latest version of iOS (and any operating system) as the latest version contains security updates which older versions don't. The last time iOS 12 was updated with a security update was in June and it seems like that typically Apple releases security updates for the 3 most recent versions of iOS (currently iOS 13, 14, and 15). While I can't promise iOS 12 won't receive any additional security fixes, I would recommend updating your device to a newer version of iOS if you can, I realize some of the people are on the iPhone 6 or older, so you cannot install anything above iOS 12, but for the ones who are on the iPhone 6s or newer I would suggest updating.