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Forum Discussion
1password 7.8 for IOS 12.4.1 troubleshooting
Hi
Today I've updated to ver. 7.8 and the app has crashed and stopped working at all on 8 Plus IOS 12.4.1.
Is it possible to roll back to 7.7.8 or how to fix the trouble?
Thanks.
1Passwo...
@jkpsmith: Sorry to hear you can't access any of your passwords since the app won't let you get to your cloud data. Do you have a local copy of the data? I am using an offline vault so even if the app won't open, I can still access the data on a read-only viewer app built into the vault. If you're not using an offline vault, then assuming you can fix the issue, I suggest setting one up for this issue specifically.
You never know when this issue might happen again or if the cloud fails for whatever reason. Servers crash. I'm sure Agilebits has backups but if the backups take a week to restore and get the cloud servers back online, that doesn't help you book a flight immediately.
