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Forum Discussion
1Password 8 not accepting password. 1Password 7 OK
I have just upgraded from MacBook Pro to Mac mini Pro. (Apple M2 Pro)
1Password 7 was OK on the new computer, but then crashed. Reloaded - OK
1Password 8 won't even take the password - It just sa...
1P_Tommy
Moderator
ModeratorI thinking that most likely something happened to the database. I'd like to ask you to create a diagnostics report from your device. I feel fairly certain it's a database issue that we need to reset but let's not go tinkering under the hood without a sound troubleshooting report to guide us.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
BobH A link to this thread:
https://1password.community/discussion/137522/1password-8-not-accepting-password-1password-7-okPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
