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Forum Discussion
1Password 8 stops responding to mouse/keyboard events (seems to lock?)
Hey,
Just upgraded to 1password 8, decent so far.
Have this really weird issue that happens 5-10 times a day where the 1password windows disappears, after clicking 1password again it's locked up and refuses to take any events.
I recorded a video: https://files.anderstorpsfestivalen.se/dump/fcs.mp4
1Password Version: 1Password for Mac 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.6
Browser:_ Not Provided
- 1P_Tommy
Moderator
@skrj1skjaffgg
Yes, please do that. I would suggest adding in a diagnostic report to cut down on a reply asking for one. Please include the video as part of your message. Please do not send a link to the video.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
skrj1skjaffgg A link to this thread:
https://1password.community/discussion/133755/1password-8-stops-responding-to-mouse-keyboard-events-seems-to-lock#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
