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Forum Discussion
1Password 8 won't start on my wife's account on our Mac.
When I click the icon it just bounces once, nothing else happens. I've tried restarting, still the same problem. Works fine on my account and was working fine on my wife's until a few days ago.
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1P_Dave
Moderator
ModeratorHello b0ne5! 👋
I'm sorry to hear that the 1Password for Mac app isn't opening on your wife's account. I'd like to ask you to create a diagnostics report from your wife's account on your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/134036/1password-8-wont-start-on-my-wifes-account-on-our-mac
- Your forum username:
b0ne5 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
