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Forum Discussion
WilliamHolmes
7 hours agoNew Member
1Password App blank after Mac Update
After the recent Mac Update 15.3.2 (24D81), the 1Password App opens but the window pane is opaque. I tried restarting my Mac, ending processes etc. nothing seem to resolve this.
None of the menu options are opening, settings, about etc.
For now Im blocked editing items etc.
- 1P_Dave
Moderator
Hello WilliamHolmes! 👋
I'm sorry that the 1Password app isn't opening correctly on your Mac. While we work to resolve this issue, as a workaround, you can still access your items by logging in to your 1Password account on 1Password.com.
To investigate the issue further, I'd like to ask for diagnostics reports from your end:
- Open Finder.
- Click Go in the menubar at the top of the screen.
- Click Go To Folder...
- In the new pop-up that appears paste: `~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data` and then press return on your keyboard.
- Right-click on the folder titled `logs` and select `Compress "logs"`.
Attach the newly created `logs.zip` file to an email message addressed to support@1password.comWith your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-app-blank-after-mac-update/153267
- Your forum username: WilliamHolmes
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave