Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

WilliamHolmes's avatar
WilliamHolmes
New Member
10 hours ago

1Password App blank after Mac Update

After the recent Mac Update 15.3.2 (24D81), the 1Password App opens but the window pane is opaque. I tried restarting my Mac, ending processes etc. nothing seem to resolve this.

None of the menu options are opening, settings, about etc.

For now Im blocked editing items etc.

 

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 hours ago

    Hello WilliamHolmes! 👋

    I'm sorry that the 1Password app isn't opening correctly on your Mac. While we work to resolve this issue, as a workaround, you can still access your items by logging in to your 1Password account on 1Password.com.

    To investigate the issue further, I'd like to ask for diagnostics reports from your end:

    1. Open Finder.
    2. Click Go in the menubar at the top of the screen.
    3. Click Go To Folder...
    4. In the new pop-up that appears paste: `~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data` and then press return on your keyboard.
    5. Right-click on the folder titled `logs` and select `Compress "logs"`.


    Attach the newly created `    logs.zip` file     to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-app-blank-after-mac-update/153267 
    • Your forum username: WilliamHolmes


    You should receive an automated reply from our BitBot assistant with a Support ID number.      Please post that number here.  Thanks very much!

    -Dave