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Wallbanger's avatar
Wallbanger
New Contributor
2 days ago

Windows Master PW Not Changing

Four years ago, there was a similar problem reported but I don’t find a resolution.

I recently changed the Master PW for our Family Account.

The new PW is effective for all of my iToys and Macs and for my wife’s iToys - but NOT her PC account.

The PC still opens (to the Family Account) using the old Master PW.

I find NO way to change the Master with the PC App.

I loathe Windows, (became a devoted Apple system user in 2011 and haven’t looked back), and am becoming totally incompetent with the wife’s PC (on purpose) but ‘marital bliss’ hinges on my dealing with this problem.

How, please, can I make the new Master PW effective on her PCs? (I’m assuming that her second system at our other home will have the same problem.)

Thanks in advance.

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windows
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello Wallbanger! 👋

    I'm sorry that your wife is still being prompted for her old account password on her Windows PC. So that I can better understand the situation, can you tell me the following: 

    1. What version of the 1Password app is she using: Find the version numbers for 1Password and your operating system
    2. Is she able to use the new account password to log in to her 1Password account on 1Password.com (in the browser, not the app) and does she see all of her items there? 
    3. Do you share the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?


    I look forward to hearing from you.

    -Dave