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Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password browser extension does not work - opens blank Safari tab

Hello, I am running macOS Sonoma and have not been successful in using the 1Password browser extension since the update. I have tried using Google Chrome for awhile, but really need Safari for use wi...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey, I'm sorry for the delayed reply.

I can confirm that there is a known bug with the macOS 14.2 beta that's affecting 1Password for Safari. The bug has been identified, and the fix should be available in a future macOS update. As @swpasswrd suggested, clearing Safari's history should get things back on track.

If this is not the behaviour you are running into, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply with a Support ID number. Please post that number here. Thank you!