curiouspartil
7 days agoNew Member
1Password Firefox Extension & DocuSign Application Error
We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.