1Password for Safari asking for password every time on iOS 16.1 or later

Wow…update also stopped working for me starting 11/23. Worked since 16.1 until yesterday.

As paying subscribers…at what point do we start requesting refunds?

Thank you to everyone who sent in a diagnostics report, it helps us to identify and track potential issues for our developers to investigate. If you're already in conversation with the team over email then please continue working with us there. 🙂

@zffxvr

I've sent you an email so that we can dig deeper into what might be going wrong on your device. Let's continue the conversation there.

ref: VQQ-73484-163

@jfordthompson and @evtee

I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135273/1password-for-safari-asking-for-password-every-time-on-ios-16-1-or-later/p1
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#18709

So support got back to me and had me delete and reinstall 1PW8 on the phone, saying this fixes it. So far so good after the reinstall. 1PW8 and the Safari extension are unlocking with FaceID and so far staying unlocked.

I have to wonder, if support knows this is a fix, why haven’t they posted it here? Seems it would save a lot of needless tickets for people to be told here to try a reinstall.

1P_Dave Here is my support ticket: #PVJ-15728-831

Quick overview again:

• FaceID works to unlock 1 PW 8 on iPhone
• FaceID is never offered in the Safari extension
• The Safari extension requires full password to be entered
• The Safari extension does not respect any of the Reauthorize after settings. If Safari is force quit, or even after a few minutes the extension will ask for the full password again.

This is broken for me as well. Again. Was it the 16.1.1 update?

This has also broken for me again :(

This has stopped working again as of today. Not sure what’s changed, but the extension is not showing an option for Face ID on my iPad.

An update, 1PW 7 is not staying unlocked or allowing FaceID in safari. What a joke this app and company have become. VC dollars hard at work.

Just like the others here. It worked for a tiny little bit after the last update. Definitely broken again now...

iPhone v 16.1.1
1Password v 8.9.7

Yet again, 1PW can't FaceID unlock in Safari and if you unlock in Safari the keep unlocked setting is not working. If the app gets killed, it's back to entering my password manually again.

What happened?!?

UPDATE: installing 1PW v7 yet again fixes the Safari extension.

I'm losing all faith.

Troubleshooting step taken:

1) Restarted device
2) Opened 1PW8 - Face ID worked fine
3) Go to Safari and use 1PW8 extension - ask to manually type password
4) Switch back to 1PW8 - FaceID still works fine
5) Kill 1PW8 app - reopen - FaceID still works fine
6) Go back to Safari, manually enter pw in 1PW8 extension - opens fine
7) Kill Safari, go back in - prompted to manually enter password in extension.

Meanwhile, with 1PW7
1) That extension unlocks with FaceID and stays unlocked.