1Password for Safari asking for password every time on iOS 16.1 or later

1P in Safari has been working well for me on both iPhone and iPad since the 16.1/8.9.7 updates. Then suddenly it stopped working again on iPhone (iPad unaffected) — no biometric option to unlock and Reauthorize After setting not respected, so had to enter master password for every attempted use. The iOS 16.1.1 update did not immediately resolve it. I followed the troubleshooting advice from 1P_Dave (above), however due to my settings the steps were slightly different. This restored full extension unlocking functionality 👍

My steps were:
1. Restart your iOS device.
2. Open the main 1Password app using your account password FaceID as Require password is set to Never.
3. Switch to another app.
4. Switch back to 1Password. Are you able to unlock the app using Face ID/Touch ID? No biometrics or password required as Auto-Lock on Exit timer had not passed/expired.
5. Manually locked the main 1Password app.
6. Immediately entered master password to unlock app.
7. If the answer to question 4 is yes, open Safari and try to fill a login using 1Password extension.

1P_Dave [#QDL-43261-962]

@amjbrown

I'm happy to hear that updating to the latest version of iOS resolved the issue. Biometric unlock for 1Password for Safari does indeed require iOS 16.1 or later. 🙂

-Dave

Just realised I am not on latest iOS! Trying it now..

...and very happily (and slightly embarrassingly) it works. So much for iOS automatic update overnight!

Sent a diagnostics report having followed all the steps above. FaceID just not working on iOS 16.0 and hasn't been for weeks. Very frustrating - pretty much unusable. Switching to app and copy pasting back into Safari.

To avoid sending unnecessary notifications to users for whom the "Reauthorize After" setting for 1Password for Safari is now working, I've split your comments into a new post dedicated specifically to 1Password for iOS 8.9.7 (or later) and iOS 16.1 (or later) so that we can investigate further.

@frogywill, gordon3834, and xazac

I'm sorry to hear that you're being prompted for your account password repeatedly when using 1Password for Safari even after updating to 1Password for iOS 8.9.7 and iOS 16.1 or later. I would be happy to re-open the investigation so that our developers can take a look and, as a troubleshooting step, I'd like to ask you to try the following steps:

1. Restart your iOS device.
2. Open the main 1Password app using your account password.
3. Switch to another app.
4. Switch back to 1Password. Are you able to unlock the app using Face ID/Touch ID?
5. If the answer to question 4 is yes, open Safari and try to fill a login: Fill logins and other items

Are you prompted to unlock 1Password for Safari using your account password or Face ID/Touch ID? If you're prompted to unlock only using your account password then I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135151/safari-reauthorization-period-doesn-t-work
• Your forum username: Your forum username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

AMonitorDarkly

Thank you for your advocacy here. I've created a new thread where we can collect reports of users running into this issue with 8.9.7 and iOS 16.1 (or later) and we'll investigate further.

@pappjo

I'm happy to hear that Face ID in 1Password 8 is working for you. 🙂

-Dave

I’m on 16.1.1 on both my iPhone and iPad and the Safari extension started to have this issue again. I have to type password everytime and it also doesn’t work with biometric authentication.

Please, fix this issue ONCE FOR ALL.

I was having a new issue with 1PW 7 on my iPad Pro. I have been using 1PW 8 on my phone for a week now with no issues. On the ipad with 7 all of a sudden I was getting the “couldn’t communicate with the app” message when trying to access the Safari extension, entering my password was rejected and that message was returned. I was able to resolve it temporarily by force quitting Safari but it would reoccur some time later again so I believe the issue may have been with Safari. But because of the good experience on my phone I installed 8 on the ipad and deleted 7. There have been no issues with it, Face ID unlocks the main app every time and I’ve only had to unlock the Safari extension by Face ID once, this morning actually, with no issue. So far very pleased even though I don’t see any greater utility to the app than I did with 7 but that’s specific to my usage. But it is nice not to be having any issues. Why my issue with 7 began happening all of a sudden I don’t know but again it could have been specific to Safari.

Back to having this issue again. Was fixed for a few days and now broken again. Uninstalling does not resolve it. Running iOS 16.1.1.

I’m seeing a couple of new threads pop up with this same issue again too. 1P_Dave you guys need to remove the solved tag from this post and have the devs start looking back into this. It’s clearly not fixed.