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bpaluzzi's avatar
bpaluzzi
New Contributor
6 months ago

1Password for Safari not communicating with the desktop app [FIXED]

Both the extension and the app are updated and at current versions. Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with th...
browser extension
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
6 months ago

Hi everyone! JerrySG dragon1 asrob BrainD tetardbleu dcrdev JasonN dtoub

Apologies for the silence over the last day since Kevin provided you all with an update on this issue in 1Password for Safari. Today is Labor Day in the US & Canada which meant most of my colleagues have been away from their computers over this long weekend.

The good news is that the development team have identified the root cause of the issue that randomly broke the integration between 1Password for Safari and the desktop app and are working on getting a fix out as soon as possible. This wasn't due to a bug in an new update by 1Password or macOS so no faulty updates are at play here.

There's some final things for the team to check over once folks come back into the virtual office from tomorrow but you can keep an eye out for developments on the 1Password Status website: 1Password Status - SLS not working in Safari.

This hiccup in the integration only affects 1Password for Safari which means you can continue using it and unlock your 1Password account manually each time Safari closes and reopens until the fix is available. Alternatively, you can temporarily switch over to another browser where the 1Password browser extension integration to the desktop app is still working as expected.