1Password for Safari not communicating with the desktop app [FIXED]

Since my Safari Browser Extension has been upgraded, I am having issues with unlocking my vault.

Specifically, the extension no longer recognises Apple Fingerprint ID(Touch ID). Every time the vault locks(about every 20 minutes), I have to enter my 36 character password to unlock the vault!!

My 1Password app works fine, and unlocks correctly, but the extension does not work.

This is becoming very frustrating, having to unlock with this method twice per hour, as I use my vault a lot during my working day.

I have looked into the extension settings, but there is no longer any option to use Touch ID, only extend the period when the vault is locked.

I presume this has something to with the extension now opening the new ‘Redesigned’ experience webpage, rather than use the app on your system??

Need help please, much appreciated.

Regards
Gary

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

So since my 1Password Safari plugin has been upgraded to - version 2.27.1 I am having constant problems when trying to use and authenticate to various sites etc.

Specifically, it appears the extension no longer recognises Apple's Fingerprint ID etc, so every 10 minutes when the 1Password vault locks I have to enter my 36-character password every time!!

To state that this is annoying and very inconvenient is an understatement. My 1Password APP seems to work fine with Apple Fingerprint, but your new extension and 'Experimental' Interface do not!!

I have tried uninstalling and reinstalling but same issues.

Any help would be gratefully received.

Thanks
Gary

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari 17.6

1p_jac Would you care to share some details about why this broke?

Yes the update did not show on load, but choosing Store >> Update page while on the Updates vertical tab revealed the update to the extension.

Glad you got it telUK

Uninstalling/ reinstalling the safari extension has worked for me (I also updated the app too).

@ag-tommy

Ignore, Its working now!!

I had to go into App Store and update the safari extension to 8.10.44 as well, App Store wasn't showing any updates, so I had to search for 1p for safari in the App Store and update it that way.

Thanks

Yep thanks hegguardo, just had found that out.

telUK The desktop app and browser extension update independently. It may help to initiate the extension update directly from here: https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12

1p_jac,

It looks like that fixed it. Unlock with Apple Watch worked right away after the update. Thank you!

1P_Tommy

Restart didn't fix it, perhaps its the safari extension version, when you find out can you let me know if its supposed to be in line with the app version, its strange its mentioned in the release notes.

Thanks

1P_Tommy the release notes for 8.10.44 do not mention a fix for this issue. Is this an oversight or has it missed this release?

8.10.44 -- Sep 4, 2024

We’re excited to share that we’ve updated the release number formatting for the 1Password browser extension! This change aligns our browser extension with the 1Password apps, so you’ll now see the same release number across all platforms. Plus, both the extension and apps will be released on the same date, for a consistent and streamlined experience.

• You can now create custom passwords and report issues with the 1Password browser extension from the inline menu that appears below form fields.

• The “Grant access to your account” message will now display the device name instead of the operating system when enrolling a trusted device.

• You’ll now be able to delete accounts in the 1Password extension settings.

• The single sign-on button will now be in focus if it is the only available authentication method.

• We’ve made visual improvements to the Autofill Behavior options.

• Localization has been improved for a number of our supported languages using new translations from Crowdin.

• We’ve fixed an issue that prevented one-time passwords from filling if the “Sign in automatically” setting was disabled.

• We’ve fixed an issue where you couldn’t sign in automatically on wordpress.com if the site was set to German.

• We’ve fixed an issue where 1Password didn’t sign in automatically on arbeitsagentur.de.

• We’ve fixed an issue where 1Password didn’t sign in automatically on vandijkstore.nl.

• We’ve fixed an issue in iOS where you’d have to turn the extension off and on again in Settings > Safari > Extensions to get it working after quitting Safari.

https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12