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Forum Discussion
1Password for Safari not communicating with the desktop app [FIXED]
Both the extension and the app are updated and at current versions.
Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.
Have toggled on and off the "Allow in the background" setting in System Settings->General
Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID
BEYOND frustrated at this point. I just want to use TouchID on my browser extension!
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari
kevin_li1Password Team
We've identified a connection problem between the 1Password for Safari web extension and the 1Password app, which is causing 1Password for Safari to require a separate unlock from the app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. On your iOS device, you can use the 1Password for iOS to autofill in Safari. Here is the guide:
- Use 1Password to save logins and sign in to apps and websites on your iPhone and iPadI apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
-Kevin
- kevin_li
Yes, the touch ID functionality is affected by the connection issue. You can still use the 1Password for Safari web extension independently. But you will need to unlock it with your 1Password account password.
Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
-Kevin
1p_jacThe team are also aware of the trouble you've mentioned with 1Password for Safari on iOS and are preparing a fix for that issue. The workaround of toggling the extension each time Safari closes is the only way we've discovered in order to get it functioning again but the fix will resolve this once rolled out soon.
I do apologize that you're running into this issue in 1Password for Safari on your Mac. This is the issue I've mentioned in my initial reply in this thread where the development team were made aware of it over the weekend and have been working on a fix since. You can continue unlocking 1Password for Safari separately from the desktop app or use another browser in the meantime since the integration between the 1Password browser extension and desktop app is functioning as normal.
- 1p_jac
Howdy ChimRichalds eb1909 pablokent miguy973
Apologies for the trouble you've all been experiencing with 1Password for Safari and no longer being able to unlock the extension with Touch ID unlike the desktop app. The development team have been made aware of the broken integration between 1Password for Safari and the 1Password desktop app and currently have a fix in the works. The update containing the fix should be rolled out as soon as possible and you can keep up with updates on 1Password Status: 1Password Status - SLS not working in Safari.
In the meantime, you can manually unlock 1Password for Safari separate from the desktop app and continue using it as normal to create, fill, and save items on the web. Alternatively, you can use the 1Password browser extension in another browser, such as Chrome or Firefox, since the integration with the desktop app in those browsers are unaffected.
- kevin_li
We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:
I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.
In the meantime, the connection should work properly in other supported browsers, like Chrome you mentioned. Therefore, I'd think you're running into another issue with Chrome. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
Then, email us with the diagnostics at:
support+forum@1Password.comWith your email, let's include:
- A link to this thread: https://1password.community/discussion/148090/safari-extension-not-offering-touch-id
- Your forum username: rcgregory
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
There are a few other threads on this, but the methods described are not working for me. I am running Mac OS 14.6.1, 1PW 8.10.40, 1PW for Safari 2.27.1 and Safari 17.6.
Touch ID is available for opening the 1PW app. But whenever I engage 1PW from safari, I am asked to enter a password, with no option for Touch ID.
This previously worked flawlessly. Looks like same issue with Chrome.
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: MacOS 14.6.1
Browser: Safari 17.6Hello. I have the same pb
It is cosntatnly locking in the browser but I can you use the 1P application shortcut to autofill without unlocking. I am no longer able to click on the login box because 1P extension is locked.
Same. Just started a few days ago.
