1Password for Safari on MAC stopped working after a few weeks- what to do?

1P_Tommy

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.

After entering my log-in info and then right-click the 1Password icon, and then hit save login, the whole page grays slightly and becomes unresponsive. I can't click on anything.

Hey @mkingsley,

I have tested https://identity.wa.aaa.com/Account/Login and don't seem to be experiencing issues.

Can you try the below steps to manually save you login to see if get things working on this page:

1. Visit the sign-in page
2. Enter your username and password. Don’t click Sign In.
3. Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
4. Give the login a name, choose a vault, then click Save.

Now test to see if you can fill your login.

I hope this helps!

It won't work on this one for example.
https://identity.wa.aaa.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dmembershipmanagementclient%26redirect_uri%3Dhttps%253A%252F%252Fsecure.wa.aaa.com%252Fmembermanagement%252F%26response_type%3Did_token%26scope%3Dopenid%2520profile%2520email%2520phone%2520aaawa_member%26state%3DOpenIdConnect.AuthenticationProperties%253Dd1e5HXMzOaSLhR0I13tO3hS58Z0NgAlAZIeu71w1nP7M_x-4on5It69vjq4whgw4_os7Vx1wyMo31ESTjodD-p5jeikz1bQUBVNh52VEymPu4Hd_yHzJE3lLM5X6e6iGmLBnNforjN7j7q2mYujnFrzgJHcZcyYppzq6JuNba5Xx8FGaL3GIlrhwc22P350NVByZhkvCLREpVkmBEqx-BT_y3XMAA5Vjj2wNjQtDHaQuSMTz6I8soWB0xkKhVwgu%26response_mode%3Dform_post%26nonce%3D637999772836361399.ZjQwZjUwZGItNzc5YS00MWRiLTllYTktMDJhYTJiODFkMzU4Y2RmODM1MDAtZjZhYy00ZWQyLTliMjktMjQ3ZWNhYTllYTAy%26acr_values%3D%252Fmembermanagement%252F%26x-client-SKU%3DID_NET472%26x-client-ver%3D6.17.0.0

It's hit or miss with various websites. Some work, some don't. Chrome works fine. I'm on a MacBook Pro M1 Max running the latest Monterey. My 1Password8 is up to date also.

@realdannys

Can you submit a screenshot? Video? If you'd rather do that via email you can do so. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

• Please, do not send in 📸 containing sensitive information. e.g., passwords. Additionally, never share your 1Password password or Secret Key with anyone, including us!

ᐅ How to take a screenshot or  Apple Support - Take a screenshot using your Mac, or Take a screenshot using your iPhone: or Take a screenshot on your iPad

1P_Tommy - there is a url, the vault is there - it seems to crash and require a full force quit to get it working again (for a while)

@realdannys

It sounds like we may not be showing a suggestion as if a URL is not saved in the login. Can you confirm the login have a valid URL and matches the site in question?

@mkingsly

What is the site in question? If you can share it? It could be something er need to refer to development. If I can create a test account and check this it might help.

Done @mkingsley