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sntplnt's avatar
sntplnt
New Contributor
9 months ago

1password on mac and iphone cant connect to internet

Both on my mac and on my iphone it keeps not connect to the internet / not work.

On mac it has the red cloud with a line through it.
On iPhone it just gives endless popups of cannot connect to internet.

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: MacOS 14.4.1
Browser: Brave

ios
macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    sntplnt

    Thank you for posting the Support ID. I see that one of my colleagues has responded to you via email, please continue the conversation there.

    Since we have a communications channel open through email, I'm closing this thread.

    -Dave

    ref: LZT-16658-473

  • sntplnt's avatar
    sntplnt
    New Contributor
    9 months ago

    Thank you. Logging out of some old accounts helped on iPhone but not on Mac.
    Have sent the report: LZT-16658-473.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    9 months ago

    sntplnt

    You might have an account signed in that you are suspended from. Have you checked to ensure your access to all of your accounts is active? It could also be an offline item, too. It could be a VPN or firewall rule. If you connect to a new network does your access return? This could be the case if you're part or a business and they have firewall rule in place to only allow connections from some IP's. In that case you may need to enable a VPN to access services.

    If you'd like you can send a diagnostic report from the devices to us and one of the team can look to see if we can spot anything.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!