1Password Windows App does not appear

I have exactly the same symtoms and can confirm that turning off Hardware Acceleration then quitting and re-opening 1Password cures it. I found that it is only the main window that suffers, I can still access the Quick Access window and Settings without issue. That could either mean those windows are drawn differently or those windows are not blocked from displaying at the point in time I try to use them which thus far is only ever when I have this issue.

This could be a red herring but I have noted a pattern which is that this problem only seems to occur when I have a Hyper-V Virtual Machine Connection window open; I have not noticed it happen under any other circumstance so far.

Hi Sovereign108, I'm glad to hear that disabling hardware acceleration helped you as well! Thanks for letting us know 😄

ref: dev/core/core#30261

Thanks for the hardware acceleration off trick, worked for me finally :/

Hi PassFischKopp! It's great to hear that disabling hardware acceleration got things working for you 😄

Based on this, it sounds as if you were running into a known issue our developers are currently investigating where the 1Password main window fails to open reliably on some devices when hardware acceleration is enabled. It's unclear yet why this happens, and we do apologise for any inconvenience caused. I've gone ahead and added your case to the issue on file for the team to see.

I'm not yet able to provide a timeline for a fix for this issue, but you can keep an eye on our release notes for news: 1Password Releases

In the meantime we would recommend keeping this option disabled, and if you run into the issue again let us know!

ref: dev/core/core#30261

1P_Gem Yeah, that did the trick. Deactivating Hardware acceleration worked.
What's the reason that it is working 50/50 even with it activated for some weeks now? :-)

Hi PassFischKopp, I'm sorry to hear that you're also running into this!

Is the 1Password icon visible in your Windows system tray (to the right hand side of your taskbar - you may need to click the upwards arrow to show any hidden icons) while this is occurring? If so, could you try the steps below for me?

1. Right click on the 1Password icon in your system tray.
2. Click Settings, then go to the Advanced section.
3. Uncheck the option to Use Hardware Acceleration.
4. Fully quit the app by right clicking the icon in the system tray > Quit.
   • It's important not to skip this step as a full restart of the app is required for this setting to take effect.
5. Attempt to relaunch 1Password to see whether the main window now appears.

I look forward to hearing from you!

Hi! I'm facing exactly the same issue since 1-2 weeks now. One time, I was able to kill all processes and the next start the app popped up, but this time, it doesn't work.
Any fix oder resolution / cause already in sight?

Hi braca, thanks for letting us know you've run into this as well. I can see that you've emailed in with a diagnostics report, and a member of the team will be in touch with you there shortly 😄

ref: UXG-64777-725

Hi,
I'm facing the same issue, sometimes 1password won't open, usually it happens after the computer resumes from a sleep, and only a reboot can fix it :\

I've also had that weird error when opening the app "Unexpected Application Error" indicating a timeout on "Loading Chunk xx failed." and then after it it no longer opens unless I reboot the computer

robert1p

If the issue does occur again then please reply to my colleague's email and the team will be able to help further. 🙂

-Dave

ref: JMZ-82228-218