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Forum Discussion
Former Member
2 years ago1password8 spent around 10 seconds to load item content when the connection is from China
I'm using 1password8 on Android12. It will get stuck around 10 seconds with black background when I touch and open any item on 1password.
It seems like happened only when I connect to Chinese netw...
1P_Timothy
Community Manager
2 years agoHi @Potatoes, we7l, @xiaotong, thanks for following up with these reports.
I did some further testing with a VPN to use a Chinese network. Similar to before, the first item I opened from the Home tab took a while to load, but if I opened that item again, or other items, they loaded quickly as expected.
As you're seeing different behavior, I'd like to ask you to reproduce this behavior, then create a diagnostics report from your Android device:
1. Open and unlock 1Password for Android.
1. Tap the account or collection icon.
1. Tap Settings > Help > “Send diagnostics”.
1. In the diagnostics email, please include a link to this thread ( https://1password.community/discussion/142019/1password8-spent-around-10-seconds-to-load-item-content-when-the-connection-is-from-china ) as well as your username before sending it in.
Let us know when you've had the chance to send in a diagnostics report and thanks again!