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Forum Discussion
1PW Crashed on Windows 10- I need to post a screenshot
Hello,
While trying to open 1 PW today, it crashed. I have a screenshot of the crash info, are there other logs I can send as well?
Also, where should I send this information?
1Password ...
1P_Tommy
Moderator
ModeratorI have not seen this message in some time. Perhaps it's new or a regression. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
cappy A link to this thread:
https://1password.community/discussion/147504/1pw-crashed-on-windows-10-i-need-to-post-a-screenshotPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
