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cappy's avatar
cappy
New Contributor
7 months ago

1PW Crashed on Windows 10- I need to post a screenshot

Hello,

While trying to open 1 PW today, it crashed. I have a screenshot of the crash info, are there other logs I can send as well?

Also, where should I send this information?

1Password Version: 8 (I can't open the program to check)
Extension Version: N/A
OS Version: 10.0.19044 Build 19044
Browser: N/A

windows
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    cappy

    Thank you for posting the Support ID. I see that my colleagues have received your diagnostics report and will send you a response via email as soon as they've finished reviewing it.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: JDM-12817-871

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    7 months ago

    cappy

    I have not seen this message in some time. Perhaps it's new or a regression. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!