1PW Crashed on Windows 10- I need to post a screenshot

cappy
cappy
Community Member
edited August 15 in Windows

Hello,

While trying to open 1 PW today, it crashed. I have a screenshot of the crash info, are there other logs I can send as well?

Also, where should I send this information?

1Password Version: 8 (I can't open the program to check)
Extension Version: N/A
OS Version: 10.0.19044 Build 19044
Browser: N/A

Comments

  • cappy
    cappy
    Community Member

  • cappy
    cappy
    Community Member

    Hello??

  • ag_tommy
    ag_tommy

    @cappy

    I have not seen this message in some time. Perhaps it's new or a regression. I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: cappy

    • A link to this thread: https://1password.community/discussion/147504/1pw-crashed-on-windows-10-i-need-to-post-a-screenshot

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • cappy
    cappy
    Community Member

    Your support ticket ID is JDM-12817-871

  • Dave_1P
    Dave_1P

    @cappy

    Thank you for posting the Support ID. I see that my colleagues have received your diagnostics report and will send you a response via email as soon as they've finished reviewing it.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: JDM-12817-871

This discussion has been closed.