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RaymondRoesink's avatar
RaymondRoesink
New Contributor
30 days ago
Solved

Account has been reset after trial

Today I my trial ended and I choose to subscribe. To my big surprise my account has been reset after payment, so all my vaults are gone. Does anyone know if I can retrieve my vaults anywhere?
vault management
windows
RaymondRoesink's avatar
RaymondRoesink
New Contributor
30 days ago

I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
The support id is:

[#RHH-22857-355] 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
30 days ago

RaymondRoesink 

Thank you for sending in the email and for the update. Please continue working with our team over email and they can help you get everything cleaned up so that you're only using the one account. 

-Dave

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To my big surprise my account has been reset after payment, so all my vaults are gone. Does anyone know if I can retrieve my vaults anywhere? ","body@stringLength":"198","rawBody":"

Today I my trial ended and I choose to subscribe. To my big surprise my account has been reset after payment, so all my vaults are gone. Does anyone know if I can retrieve my vaults anywhere?

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RaymondRoesink 

\n

Thank you for sending in the email and for the update. Please continue working with our team over email and they can help you get everything cleaned up so that you're only using the one account. 

\n

-Dave

","body@stringLength":"442","rawBody":"

 

\n

Thank you for sending in the email and for the update. Please continue working with our team over email and they can help you get everything cleaned up so that you're only using the one account. 

\n

-Dave

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I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
The support id is:

[#RHH-22857-355] 

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I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
The support id is:

[#RHH-22857-355] 

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