Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Solved
Apple Watch stops unlocking 1password
I have been using my Apple Watch 10 to unlock 1password.
1password has just stopped seeing watch.
There is no watch icon on the login dialog.
There is no watch setting in 1password settings.
How do I keep 1password using Apple Watch and no just randomly lose all track of it.
I have changed nothing in security since it was working.
1Password Version: 1Password for Mac 8.10.44 81044034, on PRODUCTION
Extension Version: N/A
OS Version: macOS 14.7 (23H124)
Browser: N/A
I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
Let me know if there's anything else that I can help you with.
-Dave
ref: dev/core/core#33121
ref: dev/web/support.1password.com#4675
- 1P_Dave
Moderator
Hello bestlem! 👋
I'm sorry that Apple Watch unlock wasn't working. Just to clarify: was your Apple Watch locked or unlocked when it wasn't available to unlock the 1Password app?
After you unlocked the Apple Watch by entering your passcode, can you now see the Apple Watch in the Settings window and can unlock 1Password using the Apple Watch?
I look forward to hearing from you.
-Dave
Ah my watch was still in recharge mode not on my wrist so needed a passcode.
However there is bad UX here. I had been wearing the watch for over an hour and showing the normal watch face.
1password should still show the watch icons and field.
Any progress on this.
Apple Watch still reliably unlocks my Apple but often fails with 1password.
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
- 1P_Dave
Thank you for reaching out, I'm sorry that you're still running into issues with Apple Watch unlock. I see that my colleague sent you an email requesting some more information back in December but it doesn't look like we received a reply. Please reply to that email and the team can help further.
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
I'm sorry that you saw the wrong label. We just updated the ranks this morning and I now see "Frequent Contributor" next to your name. Do you still see "New Contributor" on your end? Let me know.
-Dave
