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Apple Watch stops unlocking 1password
I have been using my Apple Watch 10 to unlock 1password.
1password has just stopped seeing watch.
There is no watch icon on the login dialog.
There is no watch setting in 1password settings.
How do I keep 1password using Apple Watch and no just randomly lose all track of it.
I have changed nothing in security since it was working.
1Password Version: 1Password for Mac 8.10.44 81044034, on PRODUCTION
Extension Version: N/A
OS Version: macOS 14.7 (23H124)
Browser: N/A
I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
Let me know if there's anything else that I can help you with.
-Dave
ref: dev/core/core#33121
ref: dev/web/support.1password.com#4675
- 1P_Dave
Moderator
I'm sorry that Apple Watch unlock isn't working again on your Mac. I see that you're sent in a new diagnostics report to the team, one of my colleagues will reply via email as soon as possible.
Since we have a communications channel open via email, I'll close this thread.
-Dave
ref: TKH-94392-619
and again - after a reboot to change language and siri to English(US)
1password produces the popup for double tap - double tap and popup went away but 1password not unlocked.
So turn System settings use watch off and on. Now 1password does not see the watch. However the sudo https://github.com/biscuitehh/pam-watchid works- 1P_Dave
Usually a diagnostics file of a larger size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.
If the compressed file is still too large then send an email to
support+forum@1password.comand include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.-Dave
My email can only send 50 MB files
- 1P_Dave
Thank you for the reply. The next time that Apple Watch unlock for 1Password fails to work, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/148521/apple-watch-stops-unlocking-1password#latest - Your forum username:
Bestlem
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- A link to this thread:
The Apple Watch unlocked the mac 30 mins before trying 1password from now tv app - then using 1password.app first showed the watch icon then I clicked on it and nothing happened, restart 1password and no watch icon.
I don't get an administrator prompt at all.
5 mins later 1password in now tv app just worked.
It is just random.
- 1P_Dave
I'm sorry that Apple Watch unlock isn't working consistently. Can you describe the issue a little more? When you try to unlock 1Password using your Apple Watch do you feel a tap on your wrist? Or is there no tap?
The next time that the issue occurs, can you check to see if you can use your Apple Watch to authenticate a system prompt. Try these steps the next time that you're unable to unlock 1Password using your Apple Watch:
- Click on the in the menu bar.
- Click System Settings.
- Click Privacy & Security.
- Click Advanced.
- As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
- You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.
Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish. Note: This isn't a fix for the issue but a troubleshooting test to see if authenticating a system prompt also doesn't work when Apple Watch unlock doesn't work for 1Password.
-Dave
This seems to work for some time.
Then after a few days 1password just does not see the watch again but the watch does unlock the Mac,
Sometimes after altering on the watch the Accessibility speed double click it works sometimes it does not.
1password NEEDS to show the status of the Apple Watch and show exactly what is happening as it is unreliable.
- 1P_Dave
I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
Let me know if there's anything else that I can help you with.
-Dave
ref: dev/core/core#33121
ref: dev/web/support.1password.com#4675 The watch was locked - but showed the normal display so seemed OK.
So the experience was as expected I could not log in - fair enough.The annoyance really was that for 1password all the Apple Watch entries went missing so I spent 15 minutes rereading documentation which all said there should be an Apple Watch entry in settings.
For the Watch it should have stayed with the PIN entry rather than show the normal face.
