This discussion was created from comments split from: Unable to unlock with Apple Watch.

This is happening to me since the stable version update to 1Password for Mac 8.10.36 (81036049). I've tried disabling watch unlock in macOS and 1Password, rebooting, then enabling both. Every time I try to unlock 1Password it continually says that my password is required to use Apple Watch for unlocking. It was working fine before this latest production update.

Mirv Thank you for posting the Support ID, please continue the conversation with my colleagues over on the email side if you have any other questions. 🙂 -Dave ref: XHU-77779-814

I am getting a somewhat similar behavior to this for the last few days, when trying to unlock the 1Password app with my Apple Watch. What happens is that 1Password tries to unlock with my Apple Watch, but instead of unlocking, another prompt to unlock using TouchID comes up. After starting the 1Password app, I first get this prompt: This makes my watch ask to unlock, and I acknowledge by double-tapping the side button. But instead of unlocking, 1Password gives me another prompt: At this point it is not going to the watch and I must use Touch ID. Not really a huge inconvenience, but it's weird behavior. Platform: Macbook Pro 2021 OS: macOS 15.0 Beta (24A5264n) - but it started happening about a week ago when still running macOS 14.x WatchOS 10.5 (21T576) 1Password for Mac 8.10.36 (81036006)

Hello Mirv! 👋 I'm sorry that you're seeing a double prompt when unlocking 1Password for Mac. If you restart your Mac then do you see the same issue? If you do then can you tell me how you're opening and unlocking 1Password? Are you opening 1Password from the Dock, from the menu bar icon, or from inside of your browser? I look forward to hearing from you. -Dave

1P_Dave Yes it does seem to happen still after I restart my Mac. I tried restarting a few times, both with "Reopen windows" checked and unchecked, and got slightly different results. Sometimes without Reopen, the Watch unlock didn't happen and TouchID worked the first time. But usually Watch unlock did happen, after which the second prompt for TouchID happened. When restarting with Reopen, 1Password opened by itself. Without Reopen I started 1P from the dock. In both cases double prompt always seems to happen as long as the Watch prompt does its thing first. Also, I tried opening from the menu bar icon, and from Safari's toolbar icon and in all of these cases the double prompt did happen.

Apple Watch unlock is not working in the beta/nightly version of 1Password for Mac

yuzu
New Contributor
8 months ago
Why was the current version updated to the production channel despite having known bugs in the beta channel that were not fixed?
Now, all channels all versions have this issue and it hasn't been resolved.
1P_Tommy
Moderator
8 months ago
bwadm

The team is working with the bug. Hopefully, we'll have a resolution soon.

ref: dev/core/core#30517
bwadm
Dedicated Contributor
8 months ago
I can fully confirm what is reported here already.
The last PRODUCTION version was OK, and the bug (which existed since a while) was reported to be fixed in the changelog for 8.10.36-48.
However, the bug is back in the new BETA, I am running 8.10.38-10 (for Mac).

PLEASE bring back the fix!!
Umiamz
New Contributor
8 months ago
This is happening to me since the stable version update to 1Password for Mac 8.10.36 (81036049).

I've tried disabling watch unlock in macOS and 1Password, rebooting, then enabling both. Every time I try to unlock 1Password it continually says that my password is required to use Apple Watch for unlocking.

It was working fine before this latest production update.
Stempnakowski
New Contributor
8 months ago
In 1Password for Mac 8.10.38 (81038010), the issue persists.
1P_Dave
Moderator
9 months ago
Stempnakowski

Thank you for the report, our developers are currently investigating the issue. If you'd like to use your Apple Watch to unlock 1Password then you can switch to the stable version for now until a fix is released.

-Dave
Stempnakowski
New Contributor
9 months ago
1Password for Mac 8.10.36 (81036031)
macOS 14.6 Developer Beta build 23G5052d
MacStudio M1 Ultra 128GB RAM 4TB SSD

In settings, unlocking with Apple Watch is checked but ignored. I have to enter the passphrase each time. Other applications (e.g., Quicken) do unlock with the Apple Watch.

1Password Version: 8.10.36
Extension Version: not installed
OS Version: macOS 14.6
Browser: Safari
1P_Dave
Moderator
9 months ago
Dazzzz

I'm sorry that you're unable to unlock the beta version of 1Password for Mac using your Apple Watch. This is a known issue and I've merged your post into the existing thread in the beta category.

Until our developers release a fix in the beta, you can switch the stable version for now: To stop using the beta

-Dave
Dazzzz
New Contributor
9 months ago
Hi, for the past few weeks, unlocking 1Password with my Apple Watch hasn't properly worked. As soon as I double press the side button, another dialogue pops up requiring TouchID as well. If I just use TouchID, instead of double pressing my Apple Watch it works, but I'd prefer to use just my Apple Watch.

1Password Version: 8.10.36
Extension Version: N/A
OS Version: macOS 14.6 Beta (23G5052d)
Browser: N/A
1P_Dave
Moderator
9 months ago
FriedEngineer

Thank you for reporting the issue, I'm glad that downgrading to the stable version gives you a workaround for now until the issue is resolved in the beta.

-Dave