Apple Watch Unlock not unlocking

I have the same problem. AppleWatch will unlock my MacBookPro but not 1Password. Mac OS Monterey 1.5, iPassword 7.95, Apple Watch 8.5. I have tried the resetting the AppleWatch Mac Preferences and 1Password applewatch preference.

Hey @ricardosanx:

Just to confirm, are you currently not able to unlock the MacBook itself using your Apple Watch? If that's the case, I'd suggest contacting Apple Support since they'll have a better understanding of what's happening.

• Apple Support - Get Support

If you're unable to use the Apple Watch to unlock 1Password afterwards, or are currently able to unlock the MacBook but not 1Password , please let me know and I'll be happy to help you further.

Alvin

Alvin_L_1P Mac watch unlock HAS worked with this Mac/Watch previously. It just STOPPED randomly. Since then I have also tried to resolve by upgrading to 1Password8 and Macbook to Monterey... I have also tried the process above. I am using Macbook Air with M1 (according to the article and elsewhere you cannot reset the SMC.) So I unticked both > rebooted > re-ticked both places... still doesn't work.

No worries at all thought_police. I'm so glad to hear that you're able to use your Apple Watch to unlock 1Password now! 😊

Hi

Thank you Alvin for that response. I have worked out now why it wasn't working and now it is working!

The fault was all mine and it demonstrates a lot of ignorance of the Apple Watch on my behalf.

The button to double click is not the little thumbwheel, it is another button beside that. I've just realised that now. I suspect seasoned Apple Watch users will find it funny that I didn't know that, but I've never needed to use that button before.

Thank you for your efforts and I'm sorry for wasting your time on this.

Thanks so much for giving that a shot thought_police. Since you're able to unlock the Macs with the Apple Watch, can you try the following steps to see if it helps?

1. Disable Apple Watch Unlock in 1Password for Mac (1Password 7 > Preferences > Security > Uncheck "Apple Watch").
2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
3. Check to make sure that MacOS is fully up to date How to update the software on your Mac - Apple Support
4. Reset the SMC for your Mac: How to reset the SMC of your Mac - Apple Support
5. Restart your Mac normally one more time (If you have more than one Mac connected to your iCloud account, do not proceed to the next step until you've updated each one to the latest version of macOS.)
6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
7. Enable Apple Watch Unlock in 1Password (1Password 7 > Preferences > Security > Check "Apple Watch").

Let me know if that helps or you have any questions along the way. 😊

Thank you for your response.

I tried your suggestion but it doesn't work.

I'll add that the Apple Watch Unlock doesn't work with 1Password on either of my Macs. I have a Mac Mini from early 2019 and a new MacBook Air which I've had for about ten days (it's very nice!). Anyway the Apple Watch Unlock works almost flawlessly on both these Macs for logging in however the Watch does not work with 1Password on either of the Macs.

Hey thought_police:

Can you try the following steps to see if it helps resolve the Apple Watch issue?

1. Open and unlock the 1Password for Mac app.
2. From the menu bar, select 1Password > Preferences > Security.
3. Deselect "Unlock using Apple Watch", and then reselect it.

After completing the above steps, are you able to unlock the app using your Apple Watch?

Alvin