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Forum Discussion
Apple Watch Unlock not working
Hello,
I work for an MSP and we have a client experiencing an issue with Apple Watch unlock functionality over the past few weeks. Her Mac and other apps unlock fine, but 1Password consistently pr...
1P_Dave
Moderator
ModeratorHello foojeekel! 👋
I'm sorry that your client is running into trouble with Apple Watch unlock for 1Password. There are a few different issues that our developers are working to resolve. To identify the specific issue that your client is running into, and provide further advice, I'd like to ask you to create a diagnostics report from your client's Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147485/apple-watch-unlock-not-working#latest
- Your forum username:
foojeekel - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
