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Forum Discussion

benmattison's avatar
benmattison
Occasional Contributor
3 years ago

Apple Watch Unlock Stopped Working

Hi, I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't be...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello benmattison! 👋

I'm sorry to hear that Apple Watch unlock for 1Password is not working on your Mac. Are you still able to use the Apple Watch to unlock the Mac itself? If you are then can you try these steps in order:

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch"). (Skip this step if you don't see the option.)
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
  3. Turn off your Mac.
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
  5. Turn on your Mac.
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
  7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch").

If that still doesn't resolve the issue then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!