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Forum Discussion
Apple Watch Unlock Stopped Working
Hi,
I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't been able to bring it back with my usual routine, which are turn it off in 1Password, turn off "Use Your Apple Watch to Unlock Your Mac," and then turn them both on. Any other steps to suggest?
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Not Provided
I should mention, unlocking my mac with my apple watch works without incident, I do it multiple times in a day. Right after unlocking the Mac with the watch, I want to unlock 1Pass with the watch and that's where it all falls apart. I am on the latest build of Ventura.
Anecdotal, but unlock with Apple Watch seems more reliable after upgrading to macOS 13.2
I think it fails maybe once or twice per work day now, where as before it would work properly once or twice per day.
- 1P_Tommy
Moderator
The issue is under investigation for sure. The issue so far has consisted of entirely Ventura reports. For this reason it seems it might be an OS related change (or bug) of some sort. I apologize for the trouble; you're not alone. You description aligns with the other reports I've had.
Unlock with Apple Watch used to work WONDERFULLY with 1Password 7 on my Macbook Pro. Now, after upgrading to 1Pass 8, it is SO hit and miss, sometimes it's available and works fine, sometimes it's available (little watch icon in the login box) but doesn't work, application just wiggles and sometimes it's not even available. I have a modern apple watch (series 7) it's running current WatchOS. Running current Ventura MacOS. Are you guys working on this? It's making me crazy, my 1Pass logins (and I have TWO accounts) are very long and complex!!!
Thanks!
- 1P_Dave
Sorry for missing your question. Tommy and I (both on the support team) aren't able to answer that question but I've passed it along to the development team to see if there are any levers that they can pull from their end if this does turn out to be a macOS issue. Since you're running into the issue with multiple apps on your Mac (not just 1Password) I do recommend reporting the issue to Apple from your end as well. 🙂
-Dave
1P_Tommy I assume that's a 'no' then...
1P_Tommy Is there anyway that 1Password can complain to Apple given you guys have a relationship and will carry more weight than us as individuals?
When you contact Apple support and they find out that the Apple Watch unlocks the Mac and authorizes installations, etc., they are just going to toss the ball back to 1Password. IMHO!!
I'm not so sure.
Do you have any other apps that should also unlock with your watch?
I do. When it stops working for 1Password, it stops working for all my other apps as well (even though it still works for the Mac itself). I think this is may well be an Apple issue....but it's so frustrating that it makes me not want to use 1Passsord as you lose time waiting for the Watch and then have to type the password in anyway :-(
1P_Tommy Is there anyway that 1Password can complain to Apple given you guys have a relationship and will carry more weight than us as individuals?
