Apple Watch Unlock Stopped Working

I am also having exactly the same problem recently. The Apple Watch unlocks the Mac just fine, but does not unlock 1PW as it should frequently. As mentioned in other comments, toggling the system setting for the Apple Watch unlock off, and then back on cures it temporarily.

When you contact Apple support and they find out that the Apple Watch unlocks the Mac and authorizes installations, etc., they are just going to toss the ball back to 1Password. IMHO!!

Just chiming in to say that I'm seeing the same issue on 13.0.1 and 1Password 7.9.6. I'm able to unlock my Mac with my Apple Watch when I wake the screen for the first time each day, but 1Password gives the "1Password can't unlock via TouchID with the screen closed" message (this is an M1 Pro 14" MacBook Pro). I have to type my 1Password code to unlock it, and when I check 1Password Preferences, the Set Up Apple Watch button is there, but it takes me to the "Privacy and Security" section of System Settings, but with nothing obvious to do there (I assume because that is actually handled by the OS itself).

I don't think this happened with 13.0, only after installing 13.0.1.

1P_Dave I've had it working OK for the last 24 hours and time will tell. I did a lot of research online and find a page that seems to have worked (as I wrote time will tell).

well, that didn't last long :-(

mixture

I've documented this behavior for the team and yes it is specific to Ventura from everyone I have talked with.

Interestingly, having the machine's display off with screen lock during the day, for shorter periods of time than a night's sleep, the Mac unlock with Apple Watch still continues to work normally,

Correct I've seen the same behavior reported.

At this time you can try the steps above if you wish but I've tried them with several folks while trying to nail this down for the team and none provided relief. I was able to replicate this on my own device. I don't want to discourage you but only allow you to keep some free time during this holiday season.

Please let me know if you have any questions.

ref: dev/core/core#18393

1P_Dave, you mentioned "Out of curiosity, does this happen when you wake the Mac from sleeping? If you leave the Mac running and prevent it from sleeping for 10-30 minutes then does Apple Watch unlock eventually start working again on it's own?"

This is exactly what happens with mine, except that in my case we're not talking putting the machine in sleep, but rather screen lock with display off, not full on sleep. (I have a MBP that is connected to power source pretty much 24/7). Scenario is always this:

When I go to sleep or go away from the computer for a night's sleep, the machine goes to display off (and locks the screen) after 30 minutes. When I wake up in the morning, I can 100% of the time (well with the exception when it once in a while asks for a password to enable Mac unlock with Apple Watch, but this is like once a week or so and I think normal behavior) unlock the Mac with the Apple Watch.

However, nearly 100% of the times after waking up from my sleep in the morning, I cannot unlock 1Password with Apple Watch (and when checking, Apple Watch unlock is not enabled in 1Password settings, but rather the Set Up Apple Watch button is showing). However, I don't need to enable or disable anything in the 1Password or Mac settings, but rather the 1Password unlock with Apple Watch starts automatically working after maybe 10-30 minutes, after the Mac has been unlocked with Apple Watch.

Interestingly, having the machine's display off with screen lock during the day, for shorter periods of time than a night's sleep, the Mac unlock with Apple Watch still continues to work normally, but ALSO, most of the time, not always though, 1Password unlock with Apple Watch works instantly after you have unlocked Mac with the Apple Watch. There's no 10-30 minutes delay like above.

This absolutely never happened with Monterey for me (I'm on 1Password 7 still). This started happening after upgrading to Ventura. Anyway, maybe a future macOS update fixes it for me, or maybe I need to do some of the troubleshooting mentioned earlier in the thread, but we'll see, I'll get to that when it starts bothering me enough.

benmattison I hear you.

My workaround is to:
* deselect Notify me when people comment on my discussions.
* Select Notify me when people comment on my bookmarked discussions.

...but you do have to remember to bookmark your new posts etc.

Happy to help, benmattison! You're spot on, replies from the team here will ping you directly so you won't be missing anything from us by unchecking other options. 😊

Thanks andrew_l_1P. That is helpful. I'll assume that responses directly to me will include a tag and uncheck the others.

JamesHenderson,

Appreciate you sharing the steps you took. Hopefully things continue to work as expected, let us know if we can help with anything!

@JerSeattle,

Thanks for trying those troubleshooting steps, I'm sorry to hear the issue persists. To confirm, are you able to use your Apple Watch to unlock your device itself? Have you been able to use it to unlock 1Password in the past? If so and everything (OS/watch/1Password) is up to date, I recommend sending in a diagnostic report so we can take a look:

• Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/131858/apple-watch-unlock-stopped-working#latest
• Your forum username: JamesHenderson

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link the two conversations. Looking forward to hearing from you!

benmattison,

Thanks for your patience while folks get help here, usually the sign of a well chosen thread title! Here's a post from a colleague about some of the notification settings in case it helps: https://1password.community/discussion/comment/323340/#Comment_323340 🙂

Original poster here, making my perennial request to be able to unsubscribe from a specific topic.