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Forum Discussion

Julio860JVL's avatar
Julio860JVL
Occasional Contributor
15 days ago

Application software program not opening.

I did a few quick searches and I didn't found anything that I could use to help my problem. This are some of the searches I did. https://www.1password.community/search?q=application+not+opening ...
windows
Julio860JVL's avatar
Julio860JVL
Occasional Contributor
8 hours ago

It's been 14 days after I creating this discussion and the software still doesn't open.

What is my work around?
I am using the app in my iPhone.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 hours ago

    Hello Julio860JVL! 👋

    I'm sorry that the 1Password for Windows app isn't opening on your PC. We've received reports that hardware acceleration can cause an issue like this, can you try turning it off:

    1. Try to unlock 1Password for Windows and note that the main window doesn't open.
    2. Right-click on the 1Password icon in the taskbar (bottom right of your screen) and select Settings.
    3. Click on Advanced and uncheck the option for Use Hardware Acceleration.


    Then try to open 1Password again. Do you see the same issue? 

    -Dave

    #30261