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frustrateduser's avatar
frustrateduser
New Contributor
6 days ago

Auto lock still doesn't work

I've called tech support at least 3 times to ask that the auto lock be fixed. Each time I'm told they're working on it. So sick of logging in multiple times a day because app locks me out every 10 mi...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 days ago

Hello frustrateduser! 👋

I'm sorry that auto-lock isn't working as expected, I can understand the frustration that an issue like this causes. I don't have access to your support tickets here in the public community so I'll need to ask a few questions to check on the status of the issue that you're running into: 

  1. On which device are you running into the issue?
  2. Are you running into the issue with the 1Password desktop app, the 1Password browser extension, or 1Password.com in the browser? 
  3. Can you post a screenshot of your current auto-lock settings? 


I look forward to hearing from you.

-Dave

#28473