I've been encountering a problem on most web sites when using Chrome that autofill prompts do not appear until after I open the 1password app. I click or long click a login or password field, and no prompt or suggestions appear. No autofill prompts appear above the keyboard. I will then open 1password, copy the password, and return to the site. At that point the suggestion prompts appear as normal. I encountered this when logging into this community before this post. I also confirmed it on this site: https://reg.usps.com/entreg/LoginAction_input?app=RMIN&appURL=https%3A%2F%2Finformeddelivery.usps.com%2Fbox%2Fpages%2Fsecure%2FDashboardAction_input.action%3Frestart%3D1 1password 8.10.8 Chrome 114.0.5735.196 Android 13 Pixel 5A 1Password Version: 8.10.8 Extension Version: Not Provided OS Version: Android Browser: Chrome

I've noticed this too, but I've found a workaround that seems to work consistently (and might help troubleshoot): If you do anything that changes the focus of Chrome WRT the OS, then bring it back to focus, it works. What I mean by that: when you are on a form that isn't popping suggestions, go back to the launcher (phone's home screen) and then go back to the browser. Even just opening the recents view (on my Pixel, by swiping up from the bottom of the phone just slightly) and picking the browser again will do it. It does seem that once 1Password is unlocked, it's more consistent for other sites on the first attempt, so it seems to be a combination of things happening, perhaps? Started (for me) a few weeks ago, but I just kept forgetting to mention it. I'm on version 8.10.9 (81008012), and I'm in the beta channel.

Hi sethmad and Ekalb thanks for writing. sethmad, I'm sorry there has been some inconsistent filling behavior on your device. I did some testing with the forum website and the USPS website and did not see the same. I'd like to ask you to turn filling suggestions off then shut down and restart Chrome: 1. Open and unlock 1Password for Android. 2. Tap the account or collection icon. 3. Tap Settings > Autofill. 4. Tap Show filling suggestion off. 5. Open device settings. 6. Select Apps > Chrome. 7. Tap Force stop. 8. Open Recents (square button on the bottom row or a short swipe up on the home screen). 9. If open, swipe up on the Chrome window to close Chrome. 10. Re-open Chrome and test filling on a few sites. Let us know how that goes and thanks again. Ekalb, it sounds like you're referring to the 1Password browser extension. Android mobile browsers do not support the 1Password browser extension, instead 1Password for Android's Autofill service is used for filling and saving. While helpful, I don't believe your suggestion will apply in this situation. Thank you regardless!

Hello, sethmad This is the normal behavior if the app is paired with the extension. If you want to decouple extension and app. In the application: Settings > Browser and you uncheck "Connect with 1Password in the browser" For filling, you will obviously need to unlock 1Password by clicking on its icon in your browser. By decoupling the app and extension, you'll need to unlock 1Password every time in the browser after closing and reopening it. If the app and extension are paired, 1Password will remain unlocked in the browser as long as the app is unlocked. So even after closing the browser and then reopening it I find it easier to pair the app and the extension

Hello, 1P_Timothy The fact that it is the Android version does not appear in the message but only in the additional informations that I had not read. So sorry for the confusion.

Hi 1P_Timothy, that fix worked temporarily, but after a restart the problem returned as before.

Autofill prompts only appear after opening 1password app

Ekalb
New Contributor
2 years ago
Hello,
1P_Timothy
The fact that it is the Android version does not appear in the message but only in the additional informations that I had not read.
So sorry for the confusion.
1P_Timothy
1Password Team
2 years ago
Hi sethmad and Ekalb thanks for writing.

sethmad, I'm sorry there has been some inconsistent filling behavior on your device. I did some testing with the forum website and the USPS website and did not see the same.

I'd like to ask you to turn filling suggestions off then shut down and restart Chrome:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Show filling suggestion off.
5. Open device settings.
6. Select Apps > Chrome.
7. Tap Force stop.
8. Open Recents (square button on the bottom row or a short swipe up on the home screen).
9. If open, swipe up on the Chrome window to close Chrome.
10. Re-open Chrome and test filling on a few sites.

Let us know how that goes and thanks again.

Ekalb, it sounds like you're referring to the 1Password browser extension. Android mobile browsers do not support the 1Password browser extension, instead 1Password for Android's Autofill service is used for filling and saving. While helpful, I don't believe your suggestion will apply in this situation. Thank you regardless!
Ekalb
New Contributor
2 years ago
Hello,
sethmad

This is the normal behavior if the app is paired with the extension.

If you want to decouple extension and app.
In the application: Settings > Browser and you uncheck "Connect with 1Password in the browser"
For filling, you will obviously need to unlock 1Password by clicking on its icon in your browser.

By decoupling the app and extension, you'll need to unlock 1Password every time in the browser after closing and reopening it.

If the app and extension are paired, 1Password will remain unlocked in the browser as long as the app is unlocked. So even after closing the browser and then reopening it

I find it easier to pair the app and the extension

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Autofill prompts only appear after opening 1password app

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