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Forum Discussion

sethmad's avatar
sethmad
New Contributor
2 years ago

Autofill prompts only appear after opening 1password app

I've been encountering a problem on most web sites when using Chrome that autofill prompts do not appear until after I open the 1password app. I click or long click a login or password field, and ...
android
1P_Timothy's avatar
1P_Timothy
Icon for 1Password Team rank1Password Team
2 years ago

Hi sethmad and Ekalb thanks for writing.

sethmad, I'm sorry there has been some inconsistent filling behavior on your device. I did some testing with the forum website and the USPS website and did not see the same.

I'd like to ask you to turn filling suggestions off then shut down and restart Chrome:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Show filling suggestion off.
5. Open device settings.
6. Select Apps > Chrome.
7. Tap Force stop.
8. Open Recents (square button on the bottom row or a short swipe up on the home screen).
9. If open, swipe up on the Chrome window to close Chrome.
10. Re-open Chrome and test filling on a few sites.

Let us know how that goes and thanks again.

Ekalb, it sounds like you're referring to the 1Password browser extension. Android mobile browsers do not support the 1Password browser extension, instead 1Password for Android's Autofill service is used for filling and saving. While helpful, I don't believe your suggestion will apply in this situation. Thank you regardless!