I just switched to Macbook Pro M3Pro and now 1Password 8 requires me to both do TouchID and double click on the Apple Watch. I tried to uninstall and reinstall to no avail. I also tried toggling the TouchID and Apple Watch in the security settings on and off multiple times, still asking both, even when one of them is set to disabled. 1Password Version: 8.10.36 Extension Version: 2.26.1 OS Version: macOS 14.5 Browser: Safari

Having the same problem. I have done a little testing and in my case it may be related to adding a second fingerprint to touchid. When touchid has two fingerprints registered and I try to unlock 1Password I get the touchid prompt followed by the prompt to double-click on my watch. My watch is UNCHECKED in 1Password preferences on the security tab. As soon as I delete the second registered fingerprint 1Password returned to working as expected, touchid unlocks it without involving my watch. I sent diagnostics under the ticket below, can't remember if I had 1 or 2 fingerprints at the time I pulled the diagnostics. Support Ticket: WKH-62892-843

dlaurens Now that is 100% one I don't recall having seen before. It sounds more like Touch ID is failing. Well, that's how I 'm envisioning it. 🤔 I'd recommend getting you over to our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. Open 1Password. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open. Select Advanced. Select Send Diagnostics. Select Reveal to locate the report in your Downloads folder. Attach the diagnostics to an email message addressed to support+forum@1password.com. Your forum username: dlaurens A link to this thread: https://1password.community/discussion/147188/both-touchid-and-apple-watch-required-to-unlock#latest Please do not post your diagnostic report to the forum. This is for your privacy and security. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

dlaurens I stand corrected. I just located a bug report in our system like you described. I've added your report to that tracker. If you wish you can send the report. If not, our tracker describes your exact symptoms.

Went our for dinner with family after I posted this in the forum, came back home didn't touch the laptop until now, and now the Apple Watch option in 1Password security settings disappeared. I checked my "Touch ID & Password" setting in my Macbook, my Apple Watch is still there. Now when I lock and unlock my 1Password it asks me to to type the password after Touch ID.

dlaurens Now the Apple Watch option in 1Password security settings disappeared This can happen when we're having trouble getting information from macOS as to the availability of the watch. I'd go ahead and send the report to the technical team. It sounds like you might be bumping up against more than one issue.

Both TouchID and Apple Watch required to unlock

1P_Tommy
Moderator
8 months ago
dlaurens

I stand corrected. I just located a bug report in our system like you described. I've added your report to that tracker. If you wish you can send the report. If not, our tracker describes your exact symptoms.
1P_Tommy
Moderator
8 months ago
dlaurens

Now that is 100% one I don't recall having seen before. It sounds more like Touch ID is failing. Well, that's how I 'm envisioning it. 🤔 I'd recommend getting you over to our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

Open 1Password.

Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.

Select Advanced.

Select Send Diagnostics.

Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: dlaurens

A link to this thread: https://1password.community/discussion/147188/both-touchid-and-apple-watch-required-to-unlock#latest

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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