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Forum Discussion
Both TouchID and Apple Watch required to unlock
I just switched to Macbook Pro M3Pro and now 1Password 8 requires me to both do TouchID and double click on the Apple Watch. I tried to uninstall and reinstall to no avail. I also tried toggling the ...
1P_Tommy
Moderator
ModeratorNow that is 100% one I don't recall having seen before. It sounds more like Touch ID is failing. Well, that's how I 'm envisioning it. 🤔 I'd recommend getting you over to our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
dlaurens A link to this thread:
https://1password.community/discussion/147188/both-touchid-and-apple-watch-required-to-unlock#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
