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Forum Discussion
Browser Extension not unlocking
I am experiencing consistent inconsistent behaviour when trying to unlock via my 1p extension.
1. I enter my Password which appears to be accepted but then the extension does not unlock.
2. The e...
1P_Dave
Moderator
ModeratorHello Andrew42! 👋
I'm sorry that 1Password isn't unlocking properly when you try to unlock from the browser. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/148009/browser-extension-not-unlocking#latest - Your forum username:
Andrew42
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
