Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Browser integration problem
After working just fine forever, this morning I happened to look at 1Password Settings and saw this.
I did all the requested things in Terminal, restarted my Mac, and it still exists. It's...
Hi LarryMcJ, I understand that you have encountered a known issue with Touch ID not working to unlock the extension (when an external monitor is used). While we can't make any promises from here in Support, we can certainly bring up this particular paint point to our developers once again. We are truly sorry about the disruption to your workflow that this has caused.
In the meantime, it should be possible to workaround the issue by unlocking the 1Password app before using the extension. Here's the workflow that I would use:
- Click on the 1Password app icon and open it.
- To make things easier, you can always use a keyboard shortcut to open the app.
- Unlock the app with Touch ID.
- Go to your browser.
- The extension should be unlocked and ready for use.
Could you try that out to see how it works on your end? Let us know if you have any questions or run into any issues with the workflow.
