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Forum Discussion

armandzwan's avatar
armandzwan
New Contributor
6 months ago

Cannot enable Touch ID of macOS app

I have searched this forum, but could not find this exact problem. When I try to enable Touch ID in the preferences, the checkbox briefly gets checked, but directly unchecked again. I did try t...
ios
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
6 months ago

armandzwan

Thanks for the offer. I will let you know if our developers need some extra info.

TheMokaPot

I'm sorry that your case might be related to another issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!