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tabrook's avatar
tabrook
New Contributor
10 months ago

Cannot turn on Touch ID

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eigh...
macos
dawe's avatar
dawe
New Contributor
9 months ago

"Same" here. But happened to me on the machine I'm using since close to 3 years, without any problems. Only thing I changed, was adding a fingerprint to macOS. For now I cannot activate Touch ID in 1PW settings anymore. The option is disabled.

Rebooted several times. Unlocking the machine with Touch ID works without problems. What is going on?

//edit

Seems to be like described here

https://1password.community/discussion/comment/681979#Comment_681979?utm_source=community-search&utm_medium=organic-search&utm_term=EnrollmentChanged

That's what I see in the logs


INFO 2024-06-15T14:28:17.546 tokio-runtime-worker(ThreadId(100)) [1P:foundation/op-apple/src/biometry_service.rs:331] System biometry info: BiometricStatus { current_policy: BiometricsOnly, current_method: TouchId, current_availability: EnrollmentChanged }

//edit

The steps described here fixed the problem. I think this is basically setting up 1PW fresh.

https://1password.community/discussion/comment/685146/#Comment_685146

I created a diagnostics file before I did this. If interested I can still pass this.